Customer Service

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Click on the “Introduction” unit to start the course.

Module 1 Introduction  
Unit 1 Introduction
Module 2 Content  
Unit 1 Before You Start ...
Unit 2 What every customer deserves?
Unit 3 Communication – Broken Down
Unit 4 What makes for Outstanding Performance?
Unit 5 Stages of an Effective Telephone Call
Unit 6 Then What?
Unit 7 It’s Always Better To
Module 3 Conclusion  
Unit 1 Customer Service Quiz
Unit 2 Conclusion