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Module 1 Introduction  
Unit 1 Intro
Unit 2 Course Objectives
Unit 3 Company Overview
Unit 4 Our Products
Module 2 Customer Service  
Unit 1 As a Customer Yourself
Unit 2 Communication – Broken Down
Unit 3 Stages of an Effective Telephone Call
Unit 4 Looking after your customer
Unit 5 It’s Always Better To
Module 3 Sales  
Unit 1 Sales Technique
Unit 2 Inhouse Sales Systems
Unit 3 Video
Module 4 Test  
Unit 1 Induction Quiz
Module 5 Summary  
Unit 1 Summary